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TÜV AUSTRIA Hellas Learning World Website Privacy Policy

Your privacy is important to us.

Please take a moment to read this Privacy Policy (hereinafter “Policy”) and be informed on the way, the company “TÜV AUSTRIA HELLAS Single Member L.L.C.”, based in Agia Paraskevi, 429 Mesogeion Avenue, PC. 153 43, Greece, tel. +30 2105220920, email: dls@tuv.at  (hereinafter referred to as ” TÜV AUSTRIA Hellas” or “we” or “us”), as Data Controller, collects, stores, uses and generally processes the personal data you submit during your visit and use of websites https://tuvaustrialearningworld.com/ and https://lp.tuvaustrialearningworld.com/tuv-lp-v3-eng/

For any issue relating to the processing of your Data, you may contact us at::

– email: dpo-gr@tuv.at (addressed to the DPO)

– mail: 429 Mesogeion Avenue, PC. 153 43, Greece, (addressed to the DPO)

  1. A few words about TÜV AUSTRIA Hellas

TÜV AUSTRIA Hellas is an independent organization providing integrated control, training, inspection and certification services for safety, quality, environment and resource management. Its service portfolio focuses on serving the needs of customers to benefit the quality and competitiveness of products, services and their human resources. The clientele of the company includes companies from all sectors of the economy such as agri-food, tourism, industry, the sector of elevators and lifting equipment, energy, construction, etc. At the same time, it focuses on the educational part, through the Learning World platform, the educational center, which is recognized as a level II Lifelong Learning Center and through the Digital Learning Solutions Unit.

  1. What is personal data?

Personal Data hereinafter referred to as “Personal Data” or “Data”, is any information relating to an identified or identifiable natural person (“data subject”) and may lead either directly or in combination with other data to the recognition/identification of the natural person. An identifiable natural person is one whose identity can be ascertained, directly or indirectly, in particular by reference to an identity identifier, such as name, identity card number, location data, online identifier, or one or more factors that characterize the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person.

Such data can be (indicatively): Name, Surname, Father’s Name, ID number, TIN (Taxpayer Identification Number), Tax Office, Social Security Number, Social Security Registration Number, postal address, e-mail address, mobile or landline number, training performance data, certification process results, bank account number, etc.

  1. What is the Processing of Personal Data?

Any act or set of operations carried out with or without the use of automated means in Personal Data or in sets of Personal Data such as collection, registration, organization, structure, storage, adjustment or alteration, recovery, search for information, use, disclosure by the transfer of Data, dissemination or any other form of disposal, association or combination, limitation, erasure or destruction.

  1. What Data do we collect?

At TÜV AUSTRIA Hellas we try to collect only the strictly necessary Data required for the intended purpose.

Specifically, regarding the Learning World website, we collect the below Personal Data in the following cases:

Your full name, email address, phone number, and organization name when you submit a contact form to communicate with us, when you request a demo from us, when you request to receive our free e-book, or when you agree to receive newsletters and other informational material from us.

Technical Data

Technical Data, is automatically collected also when you visit our website. Some of this data is collected to ensure that our website/platform functions without errors. Other data may be used for analysis purposes. However, you can use our website without a need to provide personal information.

More specifically the user access data may include:

– IP address,

– the accessed internet page(s) of our website,

– type and version of the Internet browser used,

– the operating system used,

– the Internet page from which a user accessed our Internet presence (referrer URL),

– the length of time spent on our website and

– the frequency with which our internet pages are accessed.

Cookies

We may use cookies to make our website as user-friendly and functional as possible for you. Some of these cookies are stored on the device you use to access the site.

For detailed information please check our Cookies Policy.

Local Storage

On our website, we also use so-called local storage functions (also called “local data”). This means that data is stored locally in the cache of your browser, which continues to exist and can be read even after you close the browser – as long as you do not delete the cache or data is stored within the session storage.

Third parties cannot access the data stored in the local storage. If special plug-ins or tools use the local storage functions, you are informed within the description of the respective plug-in or tool.

If you do not wish plug-ins or tools to use local storage functions, you can control this in the settings of your respective browser. We would like to point out that this may result in functional restrictions.

  1. For what purpose do we process your data?

TÜV AUSTRIA Hellas collects your Personal Data on the Learning World Website only:

  • to answer a request you made to us and after you express a consent for that by ticking the relevant box.
  • to provide information on digital learning services, events & products and news of TÜV AUSTRIA Hellas after you express a special consent for that by ticking the relevant box on a provided form.

 

  1. What is the legal basis for the processing of your Data by TÜV AUSTRIA Hellas?

Your Data is collected in accordance with the legal bases provided by the GDPR (Articles 6 and 9):

– with your consent

– for the fulfillment of TÜV AUSTRIA Hellas legal obligations

– for TÜV AUSTRIA Hellas’s legitimate interests

– for the conclusion or performance of a contract

  1. Who are the recipients of your Data?

The recipients of your Data are our agents and / or subcontractors, in order to support, promote and execute our business relationship. As a rule, TÜV AUSTRIA Hellas does not transmit your Data to third parties except when clearly required by the Legislation / Regulatory framework or when we act as “intermediaries”. The above transmission takes place to the extent required for the provision of our services. Such third parties may be official Supervisors / Government Bodies or/and the TÜV AUSTRIA Group, when we are required to comply with the legislation / regulations on Certification / Training Bodies or/and to prevent us and against our Customers illegal actions (eg fraud, insult, infringement of personality rights, etc.).

Also, access to your Data has the absolutely necessary staff of TÜV AUSTRIA Hellas, which is committed to maintaining confidentiality.

  1. How do we ensure that our associates/ representatives/ subcontractors respect your Data?

Our associates/ representatives/ subcontractors have agreed with the Company and are contractually bound in writing:

  • To keep confidentiality, and bind their staff, with the respective obligations
  • not to transfer data to third parties without our written permission
  • undertake organizational and technical data security measures for the protection of Data
  • inform us of any incident relating to the breach of your Data
  • delete or/and return your Data to us, upon the termination of our contract
  • comply with the legal framework for the protection of Personal Data, in particular with the General Data Protection Regulation (GDPR).

 

  1. Do We transfer your Data abroad?

TÜV AUSTRIA Hellas imposes contractual restrictions on its associates, which ensure that they comply with applicable national and European legislation on personal data. In the context of our services, we may need to transfer your information to other countries [basically within and outside the European Economic Area (EEA)], on the basis of EU adequacy decisions, corporate binding rules, standard contracts and approved codes of conduct.

  1. For how long do we retain your Data and when do we erasure them?

We keep your Data only for the time required to fulfill the purpose for which we have collected them unless a time extension is required due to our legal claims or legal obligations.

We erase the Data collected by Cookies, in accordance with the Cookies Policy.

  1. Is Your Data Safe and Secure?

Your Data is only allowed to be processed by people authorized by us, employees and associates exclusively for the purposes stated above.

We have taken all the necessary and appropriate organizational and technical measures to secure and protect your Data from any form of accidental or fraudulent processing both physically and at a reasonable security level (for example physical security procedures, classified access to data, software).

The above measures shall be reviewed and amended as necessary.

  1. What are your rights?

You have the following rights:

  • Access to your Data
  • Rectification of inaccurate Data
  • Erasure / right to be forgotten
  • Data portability
  • Restriction of processing
  • Object / withdraw your consent to the processing of your Data

 

  1. How can you exercise your rights?

You can exercise your rights by submitting the filled-out application templates that you will find on the corporate website. You can contact the Data Protection Officer of the company by email at dpo-gr@tuv.at (addressed to the DPO) or by post at the address of the company: TÜV AUSTRIA Hellas, 429 Mesogeion Avenue, Agia Paraskevi, PC. 153 43, Greece (addressed to the DPO).

  1. When do we respond to your requests?

We will reply to your requests for free without delay, and in any case within (1) one month after we receive your request. However, if your request is complex or you submit a large number of requests, we will notify you within one month in case we need to take another two (2) months extension, within which we will respond back to you.

If your requests are obviously unfounded or excessive particularly because of their recurring nature, TÜV AUSTRIA Hellas may impose a reasonable fee, considering the administrative costs for providing information or performing the requested action, or refusing to respond to the Request justifying the answer to you.

In case you do not receive an answer within the above deadline or the answer you receive is not satisfactory or the issue has not been resolved, you can contact the Hellenic Data Protection Authority (https://www.dpa.gr/en).

  1. Where do you address your inquiries on the progress of your claims?

For more information you can send an email to dpo-gr@tuv.at (addressed to the DPO) and we will get back to you as soon as possible.

  1. Links to third party websites

The website of TÜV AUSTRIA Hellas Learning World may contain links that lead to other websites of third parties, independent bodies, such as e.g. of Accreditation Bodies, which operate exclusively by them as well as social media websites of the company. Therefore, TÜV AUSTRIA Hellas is not responsible for the content, actions or policies of these websites. We urge you to carefully read the current data protection policies on the websites you visit.

  1. Do we make decisions based solely on automated processing, including profiling when processing your Data?

We do not make decisions, nor do we make profiling, based on the automated processing of your Data unless you use “Cookies” on our website https://tuvaustrialearningworld.com/ always under the condition of your prior information and consent.

  1. Which law applies to the processing of your Data?

Applicable law is Greek law, as formulated in accordance with the General Regulation on the Protection of Personal Data 2016/679 / EU, the 4624/2019 Greek Law and in general the current national and European legislative and regulatory framework for the protection of personal data. Competent Courts for any disputes arising in connection with Your Data are the Courts of Athens, Greece.

  1. Where can you go to check if your rights have been respected?

You have the right to file a complaint with the Hellenic Data Protection Authority (https://www.dpa.gr/en), if you think that the processing of your Personal Data violates the current national and regulatory legal framework for the protection of personal data.

  1. How will you be informed of any changes to this Policy?

We may revise or update this Privacy Policy from time to time and in any case where necessary. Any changes to this Privacy Policy will take effect upon issuance of the revised Privacy Policy. We update this Policy whenever necessary. If there are significant changes in the Policy or in the way we use your Personal Data, we will publish on our websites (www.tuvaustriahellas.gr & https://tuvaustrialearningworld.com/ the update of this before the changes are made in force and we will notify you in any convenient way. We encourage you to read this Policy regularly to know how your Data is protected.

By accessing and using this Site and the Services, you acknowledge that you have read and fully understood and agreed with this Privacy Policy and the related Terms of Use, agree to the collection and use of your personal information in accordance with this policy, and have the authority to provide us with all information submitted via the Site and Platform.

Date of last modification.

20/05/2024

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